FAQ

What are the shipping times for your products?

 

We take 1-2 days to process your order and then 5-7 days to deliver it to you.

 

Do you ship worldwide?

 

Yes, absolutely. We ship worldwide.

 

Where do we ship your product from?

 

Our offices are located in London, United Kingdom. Products are shipped from an international warehouse in China.

 

Do you provide product tracking information?

 

Yes, wait 3 days after your order and ask us by email at contact@kidioo.com

 

Some items are missing from my order, what's happening?

 

Our products are shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

 

I still haven't received my order. What's taking so long?

 

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still need assistance tracking your package or would like to inquire about it, please contact us by email at contact@kidioo.com

 

 

I received a damaged item. What can I do?

 

We're sorry to hear this. Simply send us a picture of the damaged item to contact@kidioo.com and we'll send you a similar replacement as soon as possible.

 

Do you have a refund policy?

 

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, in the event that the recourse is made within 30 days of the order date and the product(s) concerned have not been sold. For more information, please read more about our refund policy https://www.kidioo.com/pages/return-policy (refund policy)